Refund & Return Policy

1. Refund Eligibility

You may request a refund if:

• Your order was not delivered
• You received the wrong item
• The product arrived damaged or defective
• The product is significantly different from the description

2. How to Request a Refund

1. Contact us via WhatsApp within 48 hours of receiving your order
2. Provide your order number and photos of the issue
3. We will review and respond within 24 hours

3. Refund Methods

• Cash on Delivery orders — Refund in cash upon return of the product, or via bank transfer
• Bank Transfer orders — Refund to your original bank account within 5-10 business days
• Online Payment orders — Refund processed through PayHere to your original payment method. Processing time: 5-14 business days for cards, 1-5 days for mobile wallets

4. Non-Refundable Items

• Perishable goods (food, fresh products)
• Personalized or custom-made items
• Items returned without original packaging
• Items damaged by the customer after delivery

5. Exchanges

We may offer exchanges for wrong sizes or colors, subject to stock availability. Contact us via WhatsApp to arrange.

6. Cancellations

Orders can be cancelled before dispatch at no charge. Once dispatched, the return shipping cost may be deducted from your refund.

7. Contact

For refund requests, contact us via WhatsApp with your order number.